Returns Policy

Last Updated: 03/09/2024

At Think Local Reviews, we want you to be 100% satisfied with your purchase. If you are not completely happy with your order, we’re here to help!

1. Return Period

You may return most goods purchased from us within 14 days of receiving your order for a full refund. To be eligible for a return, your item must be:

Unused and in its original condition
In the original packaging, including any tags or labels or protective film/covers.

2. Exclusions

Certain items are non-returnable, including:

Digital products (unless they are faulty or not as described)
Items that have been used or opened
Items that are personalized or made to order

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.

Packaging: Please package the item securely to avoid damage during return shipping.

Shipping: Return shipments must be made at your own expense, unless the item is faulty or not as described. We recommend using a trackable shipping service to ensure that your returned item is received.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 14 days

5. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, which may include issuing a refund or sending you a replacement at no additional cost.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Changes to This Policy

We may update this Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Returns Policy, please contact us at:

Email: [email protected]
Address: Ground Floor, 1 Spa Road, Gloucester, GL1 1UY