How Coffee Shops Can Use Wi-Fi and Loyalty Programs to Grow Google Reviews

Your coffee shop is already collecting powerful touchpoints: Wi-Fi logins, loyalty sign-ups and digital receipts. Used well, these can become gentle, automated reminders that drive more coffee shop Google reviews – without annoying your guests.

Step 1: Turn Wi-Fi logins into soft review reminders

Many guests connect to your Wi-Fi and see a splash page or login screen. That’s valuable attention you can use to invite feedback:

• Add a line under the Wi-Fi password: “Enjoying your visit? Search us on Google to leave a review.”
• Include a small button or link: “Share your feedback” that leads to your Google review page.
• Keep the message low-pressure and clearly optional.

Step 2: Use loyalty programs as a feedback loop

Loyalty apps and punch cards already track who your regulars are. These customers are the most likely to support you with reviews if asked respectfully.

Ideas:

• Send a friendly email after a customer reaches a milestone (for example, 5 or 10 visits) asking for an honest review.
• Add a “Review us” button inside your loyalty app that links directly to your Google review page.
• Mention reviews in your loyalty email footer (“Your reviews help other locals discover us”).

Avoid offering rewards in direct exchange for a review; instead, keep rewards tied to visits or purchases, and reviews as an optional way to support your shop.

Step 3: Add review prompts to digital receipts

If you send digital receipts by email or SMS, they’re a perfect place for a quick reminder:

• “Thanks for visiting! If you have a moment, we’d love your honest review on Google.”
• Include a direct link to your Google review form or a “Leave a review” button.

Step 4: Automate and measure with Think Local Reviews

Manually sending messages can be time-consuming. With Think Local Reviews, you can:

• Trigger review requests after visits, redemptions or purchases.
• See how many coffee shop Google reviews you receive each week.
• Reply to feedback quickly from one central dashboard.

Step 5: Respect your guests and avoid overdoing it

Balance is essential. You want to invite reviews without overwhelming guests with too many messages. A good rule of thumb is:

• One gentle request after a visit, not repeated daily.
• Make unsubscribing or opting out simple.
• Keep the tone friendly and appreciative, never demanding.

Turn your existing systems into a review engine

You don’t need new hardware or complex campaigns. By making small tweaks to Wi-Fi, loyalty and receipts, you can turn the systems you already use into a steady source of genuine reviews.

Pair those tweaks with an organised review platform like Think Local Reviews, and your coffee shop can grow its reputation while you stay focused on serving great drinks and building community.